Narayana Hrudayalaya Ltd. ("NH") is committed to
respecting the privacy of every person who shares information with NH.
Your privacy is important to us and we strive to take reasonable care
and protection of the information we receive from you, the User. In this
regard, we adhere to the various governing laws in India and
internationally, including the General Data Protection Regulations 2018
of the European Union (“GDPR”).
This Privacy Policy (“Privacy Policy”) applies to
the collection, storage, processing, disclosure and transfer of your
Personal Information (defined below) as per the above mentioned laws,
particularly when you use the website of https://www.narayanahealth.org/ (“Website”) operated by NH for any information or services (“Services”).
The terms ‘You’ or ‘Your’ refer to you as the
User (registered or unregistered) of the Website and/or Services and the
terms ‘We’, ‘Us” and ‘Our’ refer to NH.
- ACCESS
We collect Your Personal Information
directly from You, from third-parties and automatically through the Our
Website. This Personal Information, for instance, would relate to the
type of device You are using, the time that You have logged on to Our
Website, Your IP address and other Personal Information as listed in
Clause 4 below.
You may access the Personal Information
shared by You with Us, in the manner given below. You can further choose
to share additional Personal Information with Us, by writing to Us on
Our below mentioned email id.
We keep in mind that the Personal
Information shared by You is accessible to You. You can write to Us on
the below mentioned email id in Clause 15.1.
- CONSENT
By choosing the
Opt-In option on the Website and thereafter, by providing Us Your
personal information or availing services of NH or by making use of the
facilities provided by the Website, it is agreed by You that You have,
freely consented to the collection, storage, processing, disclosure and
transfer of Your Personal Information in accordance with the provisions
of this Privacy Policy, GDPR and any amendments thereof.
-
You acknowledge that You have
provided Your Personal Information out of your free will and after
understanding how it will be used. You also consent that the collection,
storage, processing, disclosure and transfer of any Personal
Information shall not cause any wrongful loss to You, if it is done in
accordance with the provisions of this Privacy Policy. However, we shall
not be liable for any loss that may happen to you owing to the
provision of wrongful Personal Information by You.
- CONTROL OVER YOUR PERSONAL INFORMATION
You have the right
to withdraw Your consent at any point, provided such withdrawal of the
consent is intimated to us in writing through an email at digital@narayanahealth.org
requesting the same. If You wish to rectify the Personal Information
that we may have collected to offer You personalized services and
offers, as per Clause 12 of this Policy, you may write to the Grievance
Officer, as mentioned under Clause 15.1 of this Policy, citing the
reason for such rectification of Personal Information.
Once You withdraw Your Consent to
share the Personal Information collected by Us, We shall have the
option not to fulfill the purposes for which the said Personal
Information was sought and We may restrict you from using our Services
or the Website.
EU Users can also write to us at
the email address mentioned below in Clause 15.1 of this Privacy Policy
to exercise their rights as per the GDPR.
- CHANGES TO THE PRIVACY POLICY
- PERSONAL INFORMATION COLLECTED
The kinds of information that We collect about You include but are not limited to the following:
Patient/Caregiver/Doctor/Health Care Professional Name,
Birth date/age,
Gender,
Address (including country and pin/postal code),
Phone number/mobile number,
Email address,
Physical, physiological and mental health condition, provided by You and/or your Health Care Professional,
Personal medical records and history,
Valid financial information at time of purchase of product/service and/or online payment,
Login ID and password,
User details as provided at the time of registration or thereafter,
Records of interaction with NH representatives,
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
Master and transaction data and other data stored in Your user account,
Internet Protocol
address, cookie data, browser type, browser language, referring URL,
files accessed, errors generated, time zone, operating system and other
visitor details collected in Our log files,
Any other information that is willingly shared by You (collectively referred to as "Personal Information").
- HOW WE COLLECT PERSONAL INFORMATION
The methods by which we collect your Personal Information include but are not limited to the following:
By filling the patient registration form,
By providing details to a NH Health Care Professional or NH representative,
When You register on Our Website,
When You provide Your Personal Information to Us during course of receiving services,
When You use the features on Our Website,
When you provide access to any other website.
By the use of cookies (more fully detailed in Clause 9 of this Privacy Policy).
- USE OF PERSONAL INFORMATION
Your Personal Information may be used for various purposes including but not limited to the following:
To provide effective Services
To operate and improve the Website and/or our Services;
To perform studies,
research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized
to Your interests and preferences;
To contact You via
phone, SMS, WhatsApp or email for appointments, technical issues,
payment reminders, deals and offers and other announcements;
To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email or snail mail;
To advertise products and services of NH and third parties;
To transfer information about You if we are acquired by or merged with another company;
To share with our
business partners for provision of specific services you have ordered so
as to enable them to provide effective services to You;
To administer or otherwise carry out Our obligations in relation to any agreement You have with us;
To build your profile on the Website;
To respond to
subpoenas, court orders, or legal process, or to establish or exercise
Our legal rights or defend against legal claims; and
To investigate,
prevent, or take action regarding illegal activities, suspected fraud,
violations of our Terms of Use, breach of Our agreement with you or as
otherwise required by law,
To aggregate Personal Information
for research, statistical analysis and business intelligence purposes,
and to sell or otherwise transfer such research, statistical or
intelligence data in an aggregated or non-personally identifiable form
to third parties and affiliates, (referred to as “Purpose(s)”)
- SHARING AND TRANSFERRING OF PERSONAL INFORMATION
Once you have freely
consented to share your Personal Information with us, You authorize us
to exchange, transfer, share, part with all or any of Your Personal
Information, across borders and from Your country to any other countries
across the world with the Cloud Service Provider and Our affiliates /
agents / third party service providers / partners / banks and financial
institutions or any other persons, for the Purposes specified under this
Policy or as may be required by applicable law.
You acknowledge that some
countries where we may transfer Your Personal Information may not have
data protection laws that are as stringent as the laws of Your own
country. You acknowledge that it is adequate that when NH transfers Your
Personal Information to any other entity within or outside Your country
of residence, NH will place contractual obligations on the transferee
which will oblige the transferee to adhere to the provisions of this
Privacy Policy.
- USE OF COOKIES
We may store
temporary or permanent ‘cookies’ on your computer. You can erase or
choose to block these cookies from your computer. You can configure your
computer's browser to alert you when we attempt to send you a cookie
with an option to accept or refuse the cookie. If you have turned
cookies off, you may be prevented from using certain features of the
Website. In the course of serving advertisements or optimizing services
to its Users, NH may allow authorized third parties to place or
recognize a unique cookie on the User’s browser/device. NH does not
store personally identifiable information in the cookies. Further, NH
does not exercise control over the sites displayed as search results or
links from within its Services. These other sites may place their own
cookies or other files on Your computer, collect data or solicit
personal information from You, for which NH is not responsible or
liable. NH encourages You to read the privacy policies of all external
sites.
- SECURITY
The security of your
Personal Information is important to us. We have adopted reasonable
security practices and procedures including role-based access, password
protection, encryption etc. to ensure that the Personal Information
collected is secure. We restrict access to your Personal Information to
Our and Our affiliates’ employees, agents, third party service
providers, partners, and agencies on a need to know basis and in
relation to the Purposes as specified above in this Policy.
While We will endeavor to take
all reasonable and appropriate steps to keep secure any information
which We hold about You and prevent unauthorized access, You acknowledge
that the internet is not 100% secure and that We cannot provide any
absolute assurance regarding the security of Your Personal Information.
We will not be liable in any way in relation to any breach of security
or unintended loss or disclosure of information caused by Us in relation
to your Personal Information.
- THIRD PARTY REFERENCES AND LINKS
During Your
interactions with Us, it may happen that We provide/include reference to
third parties, and/or links and hyperlinks of third party websites. It
may also happen that you include links and hyperlinks of third party
websites. The reference of such third parties or listing of such third
party external sites (by You or by Us) does not imply endorsement of
such party or site by NH. Such third parties and third party sites are
governed by their own terms and conditions. We do not make any
representations regarding the availability and performance of any of the
third parties or third party sites. We are not responsible for the
content, terms of use, privacy policies and practices of such third
party websites.
Do-not-track requests
There is no standard for how
online service should respond to “Do Not Track” signals or other
mechanisms that may allow you to opt out of the collection of
information across networks of websites and online services. Therefore,
we do not honor “Do Not Track” signals. As standards develop, we will
revisit this issue and update this notice if our practices change.
- RECTIFICATION/CORRECTION OF PERSONAL INFORMATION
- COMPLIANCE WITH LAWS
- TERM OF STORAGE OF PERSONAL INFORMATION
- GRIEVANCE OFFICER
We have appointed a
Grievance Officer to address any concerns or grievances that You may
have regarding the processing of Your Personal Information. If you have
any such grievances, please write to our Grievance Officer at grievance.digital@narayanahealth.org and Our officer will attempt to resolve Your issues in a timely manner.
